pkok Privacy Policy

pkok is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") clearly explains how we handle the personal information of you — the user of pkok's website, mobile app and related services.

By using our services, you are considered to have agreed to the terms of this Policy. This Policy is consistent with and forms an integral part of our Terms and Conditions. pkok's services are available only to persons aged 21 or above.

pkok may collect the following types of information during account registration, transactions and platform use:

2.1 Information Provided Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Financial transaction details — such as bKash, Nagad or Rocket account numbers

2.2 Automatically Collected Information

• IP address and device identifiers
• Browser type and operating system
• Site browsing activity and session data
• Information obtained through cookies and similar tracking technologies

2.3 Information Obtained from Third Parties

We may also collect certain information from trusted third-party services for fraud prevention and identity verification. Such collection is always done through lawful means and in compliance with applicable regulations.

pkok uses your information for the following purposes:

• To create, manage and secure your account
• To process deposit and withdrawal transactions
• To provide bonuses, offers and promotional benefits
• To serve you through our customer support team
• To prevent fraud, money laundering and other unlawful activities
• To improve platform performance and review user experience
• To meet legal obligations and carry out audits

pkok uses industry-standard security measures to keep your personal information safe. Our servers are protected by SSL encryption, and access to sensitive data is limited to authorised staff only.

4.1 Encryption and Security Layers

All data transmissions are encrypted via TLS/SSL protocols. Payment information — including details of bKash, Nagad and Rocket transactions — is stored in a specially secured layer, kept separate from login credentials.

4.2 Data Retention Period

We retain information for as long as your account is active and, after closure, for the period required by law. Transaction records may be retained for an extended period for audit and dispute resolution purposes.

pkok may share your information with third parties in the following specific circumstances:

• Payment Processing: with mobile wallet providers such as bKash, Nagad and Rocket to complete transactions
• Technology Partners: with reliable software and technology service providers required to operate the platform
• Fraud Prevention: with authorised agencies for identity verification and risk management
• Legal Obligations: to respond to court orders or lawful requests from law enforcement agencies

All our third-party partners operate under strict confidentiality agreements and may use the information received only for the specified purpose.

pkok uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help remember your preferences and session information.

6.1 Types of Cookies

• Essential Cookies: required to maintain login sessions and ensure security
• Functional Cookies: to remember your preferred language and interface settings
• Analytics Cookies: to collect statistics for reviewing and improving platform performance

You can control cookies by changing your browser settings, however disabling certain cookies may limit some functionality of the site.

You have a number of rights over your personal information that pkok respects and helps you exercise:

• Right of Access: You may request to view the information we hold about you
• Right to Rectification: You may request that incorrect or outdated information be updated
• Right to Erasure: In certain circumstances you may request that your information be deleted, though this may not be fully possible where legal obligations apply
• Right to Object to Processing: The right to opt out of marketing communications or to object to the processing of certain information
• Data Portability: In some cases you may request your information in a structured format

To exercise these rights, please contact our customer support team. We provide assistance in Bengali and English via 24/7 live chat and email.

All pkok services are strictly for persons aged 21 and above (21+). We do not knowingly collect personal information from minors. Age verification is actively enforced at the time of account registration.

Our Responsible Gaming Policy contains further details on age verification, self-exclusion and safe gaming practices.

Your information may be stored or processed on servers outside Bangladesh as required for the operation of our services. In such cases we ensure that data transfers are governed by secure agreements and technical safeguards, and that adequate data protection standards are maintained in the recipient country.

pkok may review and update this Privacy Policy from time to time. If there are any significant changes, we will send a notification to your registered email and display the new effective date on the website. Continued use of the services after a change will be taken as acceptance of the updated policy.

If you have any questions about this Policy, you will find common answers on our Frequently Asked Questions page, or you can contact our support team directly.

For any requests, complaints or questions relating to this Privacy Policy, please contact our customer support team:

• 24/7 Live Chat — from the chat window on the website
• Email: [email protected]

We are available to respond to your enquiries in both Bengali and English, seven days a week, 24 hours a day.