pkok's commitment to responsible gaming
Entertainment is enjoyable only when it stays in control. pkok believes every player has the right to set their own limits, and we are committed to providing the tools and support to honour those limits.
Gaming is entertainment, not a burden
Learn about pkok's responsible gaming policy and keep yourself safe.
Online gaming and betting are popular entertainment for millions of people. But they remain enjoyable only when done in moderation and with awareness. At pkok, we have believed from the start that a player's mental and financial well-being matters more than any win. That is why we have built multiple tools and guidelines for responsible gaming.
Before you play, ask yourself — are you playing just for fun, or to recover money you have lost? If the answer is the latter, it is important to take a break. Our Terms and Conditions page sets out detailed gaming terms that every player should read.
pkok does not allow any minor to open an account. All casino, slot, betting, and live game activities are strictly for players aged 21 and above. We verify age during the account verification process and reserve the right to temporarily suspend any account where there is doubt.
To learn about our privacy practices, read the Privacy Policy — it details how your personal information is stored and kept secure. As an informed player, knowing these policies is your right.
Remember, gambling or betting is never a reliable source of income. Winning or losing in any game is entirely uncertain. So only place bets with an amount whose loss will have no impact on your daily life.
Set your own limits
Use these tools at pkok to keep your gaming experience under control.
Deposit limit
Set a maximum deposit amount per day, week, or month. Once a limit is set, it cannot be exceeded. Contact live chat to set this limit.
Session time limit
Decide in advance how long you will play in one sitting. When the set time is up, the system will alert you or end the session so you do not lose track of time.
Temporary break
If you feel you need a break, you can temporarily deactivate your account for anywhere from 24 hours to 30 days. During this time, you cannot take part in any game or bet.
Self-exclusion
If you feel you need a longer break, apply for self-exclusion. Once active, your account cannot be reopened before the set period ends. Apply via 24/7 live chat.
Review gaming history
You can view your deposit, withdrawal, and game history from your account at any time. Reviewing it regularly helps you understand your spending patterns and adjust your limits if needed.
Talk to the support team
Contact our support team for any concern or question. They can also help with payment matters related to bKash, Nagad, or Rocket. Chat is available in Bengali.
For adults only
All gaming activities at pkok are strictly reserved for players aged 21 and above. Opening or using an account on behalf of a minor is completely prohibited. If you share a family device, keep your account logged out.
Warning signs to watch for
If you notice these signs, seek help right away.
- You keep placing bets to recover lost money and cannot stop.
- Gaming is cutting into your sleep, meals, or time with family.
- You are hiding your gaming or betting from family or friends.
- You have had to borrow money or dip into savings to cover gaming costs.
- You feel restless or irritable when not playing and have trouble concentrating.
- Your focus at work or studies has declined and gaming is constantly on your mind.
- After a big win you feel the urge to bet even more and cannot feel satisfied with winning.
Check yourself
Answer the questions below honestly. If you answer "yes" to more than three, it is a good idea to seek support.
Where to find support
Asking for help is a sign of strength. Use these channels instead of facing it alone.
pkok live chat
Our support team is available 24 hours a day, 7 days a week via live chat in Bengali. Apply for self-exclusion or limit settings directly through chat.
Email support
If chat is not possible, write to our support email. The team responds in both Bengali and English and keeps your information confidential.
Family and friends
Talk openly with the people close to you. Support from family plays the most important role in making lasting change.
Professional counselling
Speak with a mental health specialist or counsellor. Confidential counselling is available from mental health service providers in Bangladesh.
pkok's commitment
Responsible gaming is an inseparable part of our service.
Age verification
Age verification is mandatory during account registration. Accounts belonging to anyone under 21 are closed immediately.
Secure data storage
All your personal and financial information is protected with SSL encryption and is not shared with third parties.
Fair games
All games at pkok operate according to verified RTP values. There is no human intervention in determining outcomes.
Fast payments
Deposits and withdrawals via bKash, Nagad, or Rocket are fast and secure. Withdrawals are generally completed within 10 to 45 minutes.
Tips for gaming responsibly
Following these habits will keep gaming enjoyable at all times.
Set a budget for yourself before you start playing and stick to it strictly. Remember, this budget is your entertainment expense — just like money you set aside for a film or a meal. Losing does not mean you will win on the next bet.
Never increase your bets on impulse. After a big loss or win, keep a clear head and stay with the plan you set in advance. If needed, take a break instead of logging into your account.
Do not game or bet while under the influence of alcohol or anything else — your ability to make sound decisions is reduced at such times. Likewise, avoid playing when you are very tired or under mental stress.
For any question or issue, visit our FAQ section — it has detailed answers on responsible gaming and many other topics. You can also contact live chat directly if needed.
Responsible gaming FAQ
Answers to frequently asked questions.